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Your questions, our answers.

We have compiled a list of the most frequently asked questions and our answers to them.

All second-hand Deisgner handbags are sent from Switzerland. If you place an order outside of Switzerland, we will cover the customs costs in full. 

We guarantee from Secondhandbags AG that we offer a 100% authenticity guarantee for everything we sell! In order to combat counterfeiting and protect your investment, our network of branding experts carefully scrutinizes every item. We only sell items that we would be proud to wear ourselves - so you can complete your order with 100% confidence.

This is not a problem with second-hand bags. You have an unrestricted 14-day return policy. We will refund you the full purchase price upon receipt of the goods at our logistics center in Switzerland. The right of return also applies to purchase on account and purchase in installments.

We always send the handbag the next working day, even if you have chosen to buy in installments. 

We are absolute experts and can get you almost any handbag without leaning too far out of the window. This is exactly why we have our wish list: Get in touch with us here!

We get new handbags every day. All new bags are put online immediately. It is therefore worthwhile for you to take a look at Secondhandbags.ch. 

Yes, we also buy used designer handbags. Submit your information here and we will get back to you as soon as possible. 

Sometimes we have unworn exhibition models. You can find a detailed description on each product page. 

Yes, as soon as we have dispatched the handbag we will send you the tracking number. In Switzerland we send with the Swiss Post and internationally we send with FEDEX. In addition, your package is insured until you have it in your hands.

Ordering something from Secondhandbags is very easy. Thats how it works: 

  1. Select a designer in the menu or search directly for your dream piece.
     
  2. You have found your designer piece: On the product page you will find all the detailed information on condition, price, delivery time, quality level and much more. 

  3. Put the designer handbag in the shopping cart and go to the checkout. 

  4. There you can either order as a guest or with a customer account. All you need is an email and delivery address. 

  5. We offer credit cards, PayPal, Twint, Ideal, prepayment, invoice or installment purchase as payment methods. 

  6. You ordered? Et voilà - now a confirmation email is on its way to you. Your pieces will be carefully put together in our Swiss logistics center and sent to you. 

  7. After shipping, we will send you a tracking number so that you can always keep an eye on your order. 

  8. Did you order something wrong? No problem, with secondhand bags you have an unlimited right of return for 14 days. 

Haven't we convinced you yet? We knew you were a tough nut to crack.

 

Purchase on invoice

When ordering on account, you have the option of paying the invoice in full or in installments. You conveniently only decide when you receive the invoice. The payment period is always 14 days. Please note that we work with our financing partner MF Group AG when purchasing on account. The entire collection and dunning process is handled by our partner

Full amount

Would you like to pay the invoice amount in full?

For the transfer, please take the empty payment slip and enter the total invoice amount.

Installment payments

Would you like to pay the invoice amount in installments and transfer the absolute minimum?

Please enter the desired payment amount in the empty payment slip. The minimum payment amount is 10% of the value of the goods. The amount to be paid can be selected for each installment.